Unified Communication

As per the fast-changing communication infrastructure, business requires smarter communication solution for addressing the customer need. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from anywhere any time. Expanding competition, adaptable work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce.

PRODUCTS

BV UC 100

2U Rack Mountable Cabinet. Dual Core Processor (08 GB RAM/ 01 TB HDD/ 256 GB SSD)

BV UC 500

2U Rack Mountable Cabinet. Xeon Processor (08 GB RAM/ 01 TB HDD/ 256 GB SSD)

Few Benefits of BV Unified communication solutions

  • Streamlined Business Operations
  • Increased Staff Responsiveness to Customers
  • Increased Employee Effectiveness and Efficiency
  • Increased Availability to Customers
  • Anytime Connectivity with Customers
  • Identify Calls before Answering
  • Reduced Operator Call Volume​
  • Automated Call Treatment​​
  • Work from Anywhere, Anytime
  • Multi-locational Connectivity
  • Utilize Existing IT Infrastructure with Existing systems
  • Increased Visibility of entire Infrastructure from a Central Location
  • Seamless Employee Mobility
  • No Need of additional Devices for Voice Mail system, IVR
  • Flexible Scalability
  • No Need of Separate Administrator for Multiple Locations
  • Business API for integration with CRM
  • No Downtime

Work Flow

Common Features

  • IVRS Call routing. (Self-Serving)
  • Voice Mail Facility with 100 Mailbox and 100-hour recordings
  • Extension user efficiency reports in terms Average ring response, call duration, Attended call counts etc.
  • Comprehensive Reports
  • Call flow graph in/out calls
  • Call budgeting
  • Internal /External Call recordings
  • IPPBX features like call back, call forwarding, DND, follow me, Call park, hold, Call pick up etc.

Interface

  • Analog/IP /mobile users
  • Analog/GSM/PRI/SIP/VOIP Trunks

UC Client Features

  • Windows/ MAC supported
  • Click and dial from PC (Contact List)
  • Pop up during incoming call on IP phone/ Analog Extension with Name and recent call details
  • Call register
  • Call statistics between intercoms
  • CRM URL integration (Optional)

Call Centre Features

  • Click and dial from Missed call
  • Auto Call back for missed calls
  • Call selection from call queue
  • Call parking & Alerts
  • VIP call preference
  • Blind /attended /agent transfer / conference
  • Extensions/ agents status (idle/ busy/ringing/registered or not)
  • Outbound dialer (Auto/preview/Manual)
  • Agents performance reports.
  • SMS/ CRM Api Integration (Optional)
  • Social media web Interface on agent screen (Optional)
  • Ticketing & Email Ticketing (Optional)