Unified Communication
As per the fast-changing communication infrastructure, business requires smarter communication solution for addressing the customer need. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from anywhere any time. Expanding competition, adaptable work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce.
PRODUCTS
Few Benefits of BV Unified communication solutions
- Streamlined Business Operations
- Increased Staff Responsiveness to Customers
- Increased Employee Effectiveness and Efficiency
- Increased Availability to Customers
- Anytime Connectivity with Customers
- Identify Calls before Answering
- Reduced Operator Call Volume
- Automated Call Treatment
- Work from Anywhere, Anytime
- Multi-locational Connectivity
- Utilize Existing IT Infrastructure with Existing systems
- Increased Visibility of entire Infrastructure from a Central Location
- Seamless Employee Mobility
- No Need of additional Devices for Voice Mail system, IVR
- Flexible Scalability
- No Need of Separate Administrator for Multiple Locations
- Business API for integration with CRM
- No Downtime
Work Flow
Common Features
- IVRS Call routing. (Self-Serving)
- Voice Mail Facility with 100 Mailbox and 100-hour recordings
- Extension user efficiency reports in terms Average ring response, call duration, Attended call counts etc.
- Comprehensive Reports
- Call flow graph in/out calls
- Call budgeting
- Internal /External Call recordings
- IPPBX features like call back, call forwarding, DND, follow me, Call park, hold, Call pick up etc.
Interface
- Analog/IP /mobile users
- Analog/GSM/PRI/SIP/VOIP Trunks
UC Client Features
- Windows/ MAC supported
- Click and dial from PC (Contact List)
- Pop up during incoming call on IP phone/ Analog Extension with Name and recent call details
- Call register
- Call statistics between intercoms
- CRM URL integration (Optional)
Call Centre Features
- Click and dial from Missed call
- Auto Call back for missed calls
- Call selection from call queue
- Call parking & Alerts
- VIP call preference
- Blind /attended /agent transfer / conference
- Extensions/ agents status (idle/ busy/ringing/registered or not)
- Outbound dialer (Auto/preview/Manual)
- Agents performance reports.
- SMS/ CRM Api Integration (Optional)
- Social media web Interface on agent screen (Optional)
- Ticketing & Email Ticketing (Optional)