In any PBX, emergency alert system requires special handling. One of the important and most used feature. While the call is being processed, another call is made to an alternate destination to notify staff that someone just dialed an emergency number. In many cases the organization wants a quick notify of the emergency happening and have the PBX automatically perform special actions upon emergency dealing.

Who Benefits?

This emergency alert system is standard in all Complete PBX models, and is very useful in the following, large industries, hotels, assisted living facilities, virtually any large office, mainly hospitals.

How the Emergency call alert system work?

· The emergency alert system works using the outgoing line based on the channels selected for specific contacts to which the alert should be made.

· Contacts can be added with the names, telephone numbers and route through which the alert call should go through.

· Multiple emergency numbers can be created like different numbers may exist for fire or medical emergency.

· Groups can be created by assigning needed contacts in that group, so as the call alert gets blasted to particular groups which contains the contacts to be alerted.

· Rerouting it to their own internal emergency facilities, in order to provide faster response to their guests.

· Reports can be pulled out including the number, date, time and status whether the call was answered, busy, failed, congestion from the admin panel.

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