BV Omnichannel Contact Center (OCC)

BV Omnichannel Contact Center (OCC)

Hardware

  • 2U Rack Mountable Cabinet
  • Xeon Processor (16 GB RAM/ 01 TB HDD X 2 Nos./ 256 GB SSD)
  • Redundant Power supply

Configuration

  • 200 Call center Agents
  • Load Balancing
  • SMS/ CRM Api Integration (Optional)
  • Social media web Interface on agent screen (Optional)
  • Ticketing (Optional) & Email Ticketing (Optional)
  • High Availability (Optional)

*Indutry standard server can be used (Only with Bitvoice tested and certified) & VM supported.