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BitVoice
1800-890-1750 Book a demo
Enterprise communication platform

Every customer conversation on one connected platform.

Business phone system, contact centre, WhatsApp and Instagram, and AI voice agents that work as one. Your team answers first, AI covers the rush, and every conversation lands on the same customer record in your CRM.

TEC certified
MTCTE, Govt. of India
Every channel
calls, WhatsApp, Instagram
22 languages
Indian languages for AI agents
24X7 support
from our own engineers
Book a free demo See how it fits together
5.0 from 297 Google reviews

Trusted by

  • ISRO
  • Parliament of India
  • Government of Kerala
  • Mastercard
  • SBI
  • LIC
  • Federal Bank
  • BHEL
  • Petronet LNG
  • IISER Thiruvananthapuram
  • Cochin University of Science and Technology
  • University of Calicut
The BitVoice platform

One platform from the first ring to the CRM record

Every channel your customers use comes into one system that we build, run and support. Each product works on its own, and together they share calls, chats, agents and customer data.

How a conversation flows

Human first, AI when your team is busy

Your agents take every call they can. When nobody is free, an AI voice agent answers instead of hold music, and busy queues move customers to WhatsApp or Instagram, so no one is left waiting.

  1. Step 1Customer calls

    On your toll-free or business number, or a WhatsApp call. The IP PBX routes it through your IVR.

    Voxdial IP PBX
  2. Step 2Your agents answer first

    The right queue rings the right agent, and the CRM record opens on the agent console.

    Voxdial Contact Center
  3. No agent free?AI voice agent steps in

    It answers in 22 Indian languages, solves routine requests and passes the call to the next free agent with a summary.

    BitVoice AI Agents
  4. Still busy?Queue sends a chat link

    By SMS and WhatsApp, so the customer can continue on WhatsApp or Instagram.

    Queue event
  5. Step 3Chat continues

    The next free agent replies from the shared inbox, with the whole history in view.

    Social Media Platform
Built for enterprises

Compliant, secure and run by telecom engineers

TEC certified

The Voxdial IP PBX is certified under MTCTE, as Indian law requires and government and PSU tenders ask for.

ISO 27001 certified

BitVoice is ISO 27001 certified for information security. Calls are encrypted with TLS and SRTP, and on-premise options keep call data inside your network.

On-premise, cloud or hybrid

Run the platform in your data centre, in the cloud, or both, and grow extensions, agents and lines as you need.

Built to stay up

Trunk failover keeps calls flowing, and scheduled backups go to your own server, S3 or SFTP.

Every branch, one system

Connect offices, plants and stores on one numbering plan, with IP phones from leading brands set up automatically.

Agents anywhere

A desktop agent console with a built-in softphone works at the office or from home, with call quality monitoring.

Fits your systems

Your CRM opens inside the agent console with click to call and screen pop, and APIs share calls and chats with your apps.

24X7 support

One team builds, deploys and supports every product, by phone, email and WhatsApp, round the clock.

Products

Start with one product, grow into the platform

Voxdial Contact Center

Human-first queues, a desktop agent console with your CRM and WhatsApp calls, a live wallboard, and AI voice agents as backup when every agent is busy.

Explore

Voxdial IP PBX

TEC certified business phone system with extensions, IVR, ring groups, SIP and PRI trunks and recording across every branch.

Explore

AI Agents

Natural voice agents in 22 Indian languages for enquiries, bookings and reminders, self-hosted or cloud.

Explore

Social Media Platform

One WhatsApp Business API inbox for WhatsApp chats and calls, Instagram and web chat, with chatbots, agent handover and campaigns.

Explore

VoIP Gateways

TEC certified BitVoice BVS1000 analog gateways with 16, 24 or 32 ports, so analog phones and fax machines keep working on an IP PBX.

Explore

IP Phones

BitVoice B301 and B303 SIP desk phones for every desk, auto provisioned by the Voxdial IP PBX.

Explore
BitVoice AI Agents

AI that backs up your team in your customers' language

When every agent is busy, or after hours, AI voice agents answer enquiries, book appointments and send reminders, then pass the call to a person with a summary. Built on our own VEXYL Voice Gateway and LiteBot.

Malayalam Hindi Tamil Telugu Kannada Bengali Marathi English +14 more
Explore AI Agents Hear a sample call
Industries

Trusted where every conversation matters

Healthcare

Appointment lines, follow-ups on WhatsApp and AI receptionists after hours.

Banking and finance

Customer care queues, renewal reminders and recorded calls for every audit.

Government and PSU

TEC certified phone systems and helplines that meet tender rules.

Education

Admissions helplines and parent updates on calls and WhatsApp.

Automotive and dealers

Sales and service lines across showrooms, workshops and dealer networks.

Hospitality

Room phones, front desk consoles and guest messaging.

How we roll out

Live in weeks, not months

01

Map your conversations

We study your branches, teams, numbers, channels and peak hours, and design the call and chat flows.

02

Deploy and integrate

On-premise or cloud, with lines, IP phones, WhatsApp, AI agents and your CRM connected and tested.

03

Train and support

Hands-on training for admins, supervisors and agents, then 24X7 support from our engineers.

From the blog

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See BitVoice working on your calls

Book a demo and we'll map your call flows and suggest the right setup.

Book a free demo 1800-890-1750