What it does
A WhatsApp Business API platform for your whole team
The BitVoice Social Media Platform brings every WhatsApp chat and call, Instagram message and website chat into one shared inbox. A chatbot answers the routine questions day and night, your agents take over when a person is needed, and campaigns send approved WhatsApp messages to thousands of customers, each one personalised.
3 channels, one inbox
Official APIMeta’s own WhatsApp Cloud API, no unofficial toolsBot ⇄ agentHandover both ways, in the same chatChats + callsWhatsApp voice calls answered from the inbox
WhatsAppBusiness APIInstagramDirect messagesWeb chatOn your websiteChatbotVisual flowsIntent AIRegex, AI or hybridTemplatesMeta-approvedCampaignsCSV or ExcelProfilesAuto-createdAuto-tagsBy your rulesCallsWhatsApp voiceHTTP APICRM, ERP, shopDashboardsPDF and Excel
Shared team inbox
WhatsApp, Instagram and web chats in one list, with photos, documents, voice notes, read ticks, and five dashboards for volume, response time and sentiment.
WhatsApp voice calls
Customers call your business number on WhatsApp and your agents answer from the same inbox, next to the chat history. Add a Call on WhatsApp button to any template.
Chatbot flows, no coding
Draw the conversation on a canvas: messages with buttons, list menus, questions, conditions and API calls to your own systems.
AI intent detection
Understands what the customer wants, by keyword pattern, AI or both, then starts the right flow, sends a template or routes to a department.
Customer profiles and tags
A profile for every customer with lifecycle stage, engagement score, sentiment and language. Auto-tag rules mark VIPs and customers at risk.
Connects to your systems
Send order updates, OTPs and invoices from your CRM, ERP or online shop with a simple HTTP API and API keys with limited permissions.
Chatbot and AI
A WhatsApp chatbot that understands, then acts
Every message is checked for intent first. The bot then runs the matching flow, or hands the conversation to LiteBot, the AI brain BitVoice builds in-house, to answer from your own documents.
✓ Intent detection by pattern, AI or hybrid
✓ AI writes the keyword patterns for you
✓ Use our flows, LiteBot or your own bot (n8n, Botpress)
Customer writes
On WhatsApp, Instagram or your website
Intent detection
“Where is my order?” → Order status
Bot flow or LiteBot
Looks up the order and replies with buttons
Agent, if needed
Routed to the right department with the full chat
- Customer
- Priya N.
- Channel
- Intent
- Refund request
- Stage
- Engaged, score 82
- Full chat history
- Tagged VIP
- Bot paused
Bot and people, together
Handover from chatbot to agent, and back
The bot handles the routine chats. When a customer asks for a person, or the flow needs one, the chat moves to an agent with the full history and the customer’s profile. When the agent is done, the bot takes over again.
✓ Hand over on request, by intent or by department
✓ Agents see every past message and tag
✓ Admin and agent roles for your team
| name | order_id | coupon |
|---|---|---|
| Anita | #40812 | FEST10 |
| Ravi | #40815 | FEST10 |
| Fathima | #40819 | VIP20 |
| Suresh | #40822 | FEST10 |
- 9,412Delivered
- 7,860Read
- 1,204Replied
WhatsApp campaigns
Bulk WhatsApp campaigns, personalised for every customer
Upload a CSV or Excel contact list, pick an approved template and send. Each column, such as name, order number or coupon code, fills the template for that customer.
✓ Schedule now or for later, pause and resume
✓ Paced batches that protect your number’s quality
✓ Image, video or document headers
✓ Call on WhatsApp buttons in your templates
✓ Delivery and read report for every campaign
Order and delivery updatesFestival offersAppointment remindersPayment remindersEvent invitations
How it works
How to get started with the WhatsApp Business API
01
Connect your number
We connect your business number to the official WhatsApp Business API through your Meta Business account, and link your Instagram account.
02
Set up bots and templates
We build your chatbot flows, train intent detection on your questions and get your message templates approved by Meta.
03
Go live with your team
Add your agents, start chatting and run your first campaign. Our team supports you 24X7.
Social Media Platform specifications
| Channels | WhatsApp chats and voice calls (official Meta Cloud API), Instagram Direct, website chat |
| Inbox | Shared team inbox with text, images, video, documents, voice notes, quoted replies and read receipts |
| Automation | Visual chatbot flows, intent detection (regex, AI or hybrid), LiteBot AI or your own bot via webhook |
| Campaigns | Meta-approved templates to CSV or Excel lists (up to 10 MB), per-contact variables, scheduling, paced batches, delivery report |
| Customers | Automatic profiles, lifecycle stages, engagement score, sentiment, tags and auto-tag rules, consent switches, export |
| Integrations | HTTP API with permission-based API keys, WhatsApp webhooks, CRM, ERP and online shops |
| Reports | Five dashboards, conversation reports and activity log, export to PDF and Excel |
| Team | Admin and agent roles, department routing |
| Support | 24X7 phone, email and WhatsApp |
WhatsApp Business API platform FAQs
What is a WhatsApp Business API platform?
It is software that connects your business number to Meta’s official WhatsApp Business API, so a whole team can chat with and take calls from customers in one inbox, run chatbots and send approved messages in bulk. The BitVoice Social Media Platform does this for WhatsApp, Instagram and your website chat together.
Can several agents use the same WhatsApp number?
Yes. Every agent works from the shared inbox on the same business number. Chats can be routed by department, and each agent sees the full history and the customer’s profile.
Can customers call us on WhatsApp?
Yes. Customers can make a WhatsApp voice call to your business number, and your agents answer it from the same inbox where they see the customer’s chats and profile. Templates and campaigns can also carry a Call on WhatsApp button.
How does the chatbot hand a chat over to a person?
When the customer asks for a person, or a flow or intent rule says so, the chat switches from bot mode to agent mode and goes to the right department. The agent replies in the same chat, and can hand it back to the bot when done.
How do bulk WhatsApp campaigns work?
Upload a CSV or Excel file of contacts, choose a Meta-approved template and map the columns to its variables, such as name or order number. The campaign sends in paced batches, can be scheduled, paused and resumed, and ends with a delivery and read report.
What is the WhatsApp 24-hour window?
After a customer messages you, you can reply freely for 24 hours. After that, WhatsApp only allows Meta-approved template messages. When the window has closed, the agent sends a template from the chat in one click, and the window opens again as soon as the customer replies.
Can we manage Instagram messages here too?
Yes. Link your Instagram professional account and Instagram Direct messages arrive in the same inbox, with chatbot and agent replies. Templates and bulk campaigns are WhatsApp only, as Instagram does not offer them.
Can our CRM or ERP send WhatsApp messages?
Yes. Create an API key with only the permissions it needs, and your CRM, ERP or online shop can send text, template and media messages through a simple HTTP API, for order updates, invoices or reminders.
Does it use AI?
Yes. AI detects what each customer wants, writes keyword patterns for you, scores customer sentiment, and LiteBot, BitVoice’s own AI engine, can answer questions from your documents. You can also connect your own bot.
Which businesses use it?
Retailers and online shops for order updates and offers, hospitals and clinics for appointment reminders, colleges for admissions enquiries, and banks, NBFCs and service companies for payment reminders and customer support.
