This Privacy Notice explains how BitVoice Solutions Pvt. Ltd. (“BitVoice”, “we”) collects and uses personal data through this website, under India’s Digital Personal Data Protection Act, 2023 (the DPDP Act) and the rules made under it. For this website, BitVoice is the Data Fiduciary.
Personal data we collect and why
| Personal data | When we collect it | Why we use it |
|---|---|---|
| Name, phone number, email, company, number of users, your message and the page you were on | You fill in an enquiry, demo or quote form | To reply to you, arrange a demo or site survey, and send a quotation |
| Name, email or phone, and the details of your request | You use the data-rights request form below | To act on your request and keep a record that we did |
| Your contact details and what you write or say | You call, email or WhatsApp us | To answer you and give support |
| IP address, browser type and pages requested | You visit the website (server logs) | To keep the website secure and running |
We collect only what we need for these purposes. We do not sell personal data, and we do not use it for advertising.
Consent
We process the personal data you give in our forms with your consent, which you give by ticking the consent box. You can withdraw your consent at any time, as easily as you gave it, using the request form below or by email to our Grievance Officer. Withdrawing consent does not affect processing done before, and we will stop processing your data unless the law requires us to keep it.
Who we share it with
- Service providers who host this website and deliver our email, acting on our instructions as Data Processors.
- Authorities when the law requires it.
Our service providers may store data in India or in other countries, as the DPDP Act permits.
Data in BitVoice products
When businesses use BitVoice products, such as the Voxdial IP PBX, Voxdial Contact Center, AI voice agents or the WhatsApp platform, the personal data of their callers and customers belongs to that business. The business is the Data Fiduciary for that data, and BitVoice processes it only on their instructions under our contract with them. Questions about that data should go to the business you dealt with.
How long we keep it
We keep personal data only as long as we need it for the purpose you gave it for, or as long as the law requires. After that we erase it. Enquiries that do not lead to a business relationship are erased once they are no longer needed.
How we protect it
BitVoice is ISO 27001 certified for information security. We use reasonable security safeguards, such as encryption in transit, access controls and logging, to protect personal data. If a personal data breach happens, we will inform the Data Protection Board of India and the people affected, as the DPDP Act requires.
Your rights
Under the DPDP Act you can:
- Get a summary of the personal data we hold about you and how we use it.
- Correct, complete, update or erase your personal data.
- Withdraw your consent at any time.
- Raise a grievance with our Grievance Officer.
- Nominate a person to exercise your rights if you die or cannot act yourself.
Use the request form below, or write to our Grievance Officer. We may ask you to confirm who you are before we act.
Children
This website and our services are meant for businesses. We do not knowingly collect personal data of anyone under 18. If you think a child has sent us personal data, tell us and we will erase it.
Cookies
This website does not use advertising or analytics cookies. It uses only what is strictly needed for the site to work.
Contact and grievances
Grievance Officer
Gokul Sasidhran
Email: support@bitvoice.in
BitVoice Solutions Pvt. Ltd.
Kochi, Kerala, India
We will respond to your request or grievance as soon as possible, and in any case within the time the DPDP Act and rules allow. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
Language
You can ask for this Privacy Notice in English or in any language listed in the Eighth Schedule to the Constitution of India.
Changes to this notice
We will update this notice when our practices or the law change, and show the new date here. Last updated: 31 October 2026.