PBX system made in India
A PBX system for Indian businesses, made in India
Voxdial IP PBX is a TEC certified PBX system designed, built and supported in India by BitVoice Solutions. It replaces an old EPABX with one IP phone system that gives every desk, branch and mobile user an extension, answers callers with an IVR menu, rings the right team, records calls and reports on every one, over Airtel, Jio, Tata or BSNL SIP trunks, PRI lines or ordinary analog lines, all managed from one web console.
3 kinds of phone line, one PBX
SIP trunksReady templates for Airtel, Jio, Tata, BSNL and VodafonePRI E1Digital trunk cards, ISDN and QSIGAnalogFXO / FXS gateways for existing lines and phones
ExtensionsSIP and PJSIPIVRMulti-level menusRing groups9 strategiesFollow meDesk to mobileVoicemailTo emailTime rulesHours and holidaysRecordingPer call or alwaysCall limitsClass of servicePagingZones and intercomConferenceMeeting roomsFaxT.38 relayBackupsScheduled, offsite
IVR and call routing
Multi-level menus with your own recordings, direct dial to extensions, and routing by number dialled, caller ID, office hours or holidays.
Ring groups and follow me
Ring a whole team at once, one by one or the first free desk, then follow staff to their mobile so no call goes unanswered.
Call recording and reports
Record calls by extension or route, listen from the call report, and track inbound, outbound and internal calls, missed calls and extension usage.
Phones set up automatically
The PBX finds IP phones and gateways on your network and configures them, for Yealink, Grandstream, Fanvil, Cisco, Dinstar and BitVoice devices.
Call control and security
Decide who can dial mobiles, STD or international numbers, block unwanted callers, and encrypt calls with TLS and SRTP.
Paging, alerts and conferences
Intercom and paging to zones, emergency voice alerts to groups, scheduled announcements and conference rooms for meetings.
Transfers, pickup and parking
Blind, attended and three-way transfers, call pickup for a ringing colleague, call parking, call waiting and do not disturb from any phone.
Live monitoring
See live calls, trunk and extension status on the dashboard. Supervisors can listen in or barge into a call for training and escalations.
CRM, SMS and WhatsApp
Click to call and screen pop from your CRM or ERP, with SMS and WhatsApp integration and links between branch offices.
TEC certified
Mandatory Testing and Certification of Telecom Equipment (MTCTE)
Telecommunication Engineering Centre, Department of Telecommunications, Government of India
TEC certified
A TEC certified IP PBX, as Indian law requires
Under the Department of Telecommunications’ MTCTE scheme, telecom equipment such as an IP PBX may not be sold, imported or used in India without a TEC certificate. Voxdial IP PBX is certified by the Telecommunication Engineering Centre, so it can be installed in your office, bid in tenders and connected to Indian networks with full compliance.
✓ Tested against TEC Essential Requirements for IP PBX
✓ Meets the TEC requirement in government, PSU and bank tenders
✓ Made in India, built and supported by BitVoice
✓ Certificate copy shared with every quotation
✓ BitVoice is ISO 27001 certified for information security
IP PBX models
Two IP PBX series, every model TEC approved
Choose the Voxdial series for the full platform with the contact centre, AI voice agents and WhatsApp built on top, or the Voxtone series for a reliable, cost-effective office phone system. Tell us about your site and we will suggest the right model.
Voxdial series
Full platform: IP PBX, contact centre, AI voice agents and WhatsApp.
- Voxdial P 2000TEC approved
- Voxdial P 1000TEC approved
- Voxdial P 500TEC approved
Voxtone series
Cost-effective IP PBX for offices that need a dependable phone system.
- Voxtone P 500TEC approved
- Voxtone P 250TEC approved
- Voxtone P 100TEC approved
- Voxtone LiteTEC approved
Call flow
Call routing that follows your office hours
Every call takes the path you set. Callers hear your welcome menu in office hours and a night message or the duty mobile after hours, and staff can switch to the closed message early with an override PIN.
✓ Route by number dialled, caller ID or time of day
✓ Upload recordings in WAV, MP3 or any common format
✓ Voicemail delivered to email with the recording attached
Customer calls
On your SIP, PRI or analog number
Incoming route and time rule
Office hours, night or holiday
IVR menu
“Press 1 for Sales, 2 for Support”
Ring group, extension or voicemail
Then follow me to the mobile if no one answers
| line | type | status |
|---|---|---|
| Airtel | SIP | Registered |
| Jio | SIP | Registered |
| Tata | PRI E1 | Up |
| BSNL | Analog | Up |
- 1,248Inbound today
- 906Outbound today
- 412Internal calls
Phone lines
Connect any phone line: SIP trunk, PRI or analog
Keep your existing numbers and add new ones. Ready templates set up SIP trunks from Indian and international carriers in minutes, and PRI E1 cards and analog gateways bring in your current lines.
✓ Local, STD and international calls out different providers, with failover
✓ Channel limits and caller ID rules per trunk
✓ Live trunk and PRI status on the dashboard
AirtelJioTataBSNLVodafoneTwilioTelnyxPlivoEtisalat and du
- IP phones
- 42 found
- Analog gateways
- 2 found
- Vendors
- Yealink, Grandstream
- Config
- Pushed over HTTPS
- Extensions assigned
- Configs generated
- No manual setup
Zero-touch provisioning
Plug in IP phones, the PBX does the setup
The PBX scans your network, finds IP phones and gateways, and pushes the right configuration to each one. A deployment map shows every extension and the device it is on, across floors and branches.
✓ Yealink, Grandstream, Fanvil, Cisco, Dinstar and BitVoice
✓ Bulk upload extensions from a spreadsheet
✓ Browser calling with WebRTC, no desk phone needed
Why an Indian PBX
Why Indian businesses choose a PBX system made in India
An imported phone system is built for other countries’ rules and networks. Voxdial is engineered in India for Indian compliance, Indian telecom operators and Indian support expectations.
TEC certified under MTCTE
Certified by the Telecommunication Engineering Centre, as Department of Telecommunications rules require for every IP PBX sold or used in India, and accepted in government, PSU and bank tenders.
Ready for Indian phone lines
SIP trunk templates for Airtel, Jio, Tata, BSNL and Vodafone, plus PRI E1 cards and analog gateways, so your existing numbers and lines keep working.
Built in-house, not resold
BitVoice engineers design and develop the PBX software themselves, so features, fixes and integrations come from the team that wrote the code, not an overseas vendor.
24X7 support from India
Phone, email and WhatsApp support round the clock from the engineers who build the system, in your time zone and your language.
Your calls stay on your premises
The PBX runs in your office or data centre, so call recordings, reports and contacts stay on your own servers, with scheduled backups wherever you choose.
AI calling in Indian languages
The same platform connects BitVoice AI voice agents that answer callers in 22 Indian languages, and grows into Voxdial Contact Center when you need agents and queues.
EPABX vs IP PBX
EPABX vs IP PBX: what changes when you upgrade
An EPABX (electronic private automatic branch exchange) is the traditional office telephone exchange, wired to analog phones in one building. An IP PBX does the same job in software over your computer network, so it adds branches, mobiles, recording and integrations without new wiring.
| Traditional EPABX | Voxdial IP PBX | |
|---|---|---|
| Phone lines | Analog lines, sometimes PRI | SIP trunks, PRI E1 and analog lines together |
| Extensions | Fixed ports, one cable per phone | IP desk phones, mobiles, browser and softphone users over the network |
| Branches | Separate exchange in each office | One PBX for every branch, with free calls between offices |
| IVR and routing | Basic auto attendant | Multi-level IVR, 9 ring group strategies, time and holiday rules |
| Call recording | Separate voice logger | Built in, per extension or route, with playback in reports |
| Mobile users | Not available | Follow me to mobile, softphone apps |
| CRM and WhatsApp | Not available | CRM integration, SMS and WhatsApp notifications, call APIs |
| Growth | Add cards and cabling | Add users in the web console; grow into a contact centre and AI voice agents |
How it works
How to move your office from EPABX to IP PBX
01
Survey and plan
We study your lines, desks and branches, and plan extensions, call flows and the phones you need.
02
Install and provision
We connect your SIP, PRI or analog lines, set up IVR and ring groups, and provision every phone automatically.
03
Go live and grow
Train your team, then add extensions, branches, a contact centre or AI voice agents when you need them. Our team supports you 24X7.
Voxdial IP PBX specifications
| Made in | India: designed, developed and supported by BitVoice Solutions Pvt. Ltd. |
| Certification | TEC certified under MTCTE (Telecommunication Engineering Centre, Department of Telecommunications, Government of India) |
| Editions | Brick series for small offices, Voxdial series for growing businesses, Voxdial Unified Communication for large enterprises with operator console and contact centre |
| Extensions | SIP, PJSIP and custom extensions, bulk upload, call waiting, call forward, do not disturb, intercom, mobile and WebRTC users |
| Phone lines | SIP trunks (templates for Airtel, Jio, Tata, BSNL, Vodafone, Twilio, Telnyx and more), PRI E1 / ISDN / QSIG cards, analog FXO and FXS gateways |
| Call routing | Incoming and outbound routes, multi-level IVR, 9 ring group and follow-me strategies, time groups and holiday rules, announcements, music on hold |
| Voicemail | Per-extension mailboxes, voicemail to email with the recording attached |
| Recording and reports | Per extension, per route or on demand; call reports with playback, call statistics and graphs, extension performance, missed calls |
| Call control | Class of service rules for mobile, STD and international dialling, internal call restrictions, blacklist, 48 feature codes |
| Provisioning | Network discovery and auto-configuration for Yealink, Grandstream, Fanvil, Cisco, Dinstar and BitVoice phones and gateways |
| Security | TLS signalling, SRTP and DTLS-SRTP media, certificate manager, user roles and permission groups, activity log |
| Codecs and fax | G.711 (alaw, ulaw), G.722, G.729, T.38 fax relay, WebRTC over secure WebSocket |
| Administration | Web console, live system and trunk status, scheduled backups to local disk, Amazon S3, FTP, SFTP or Dropbox |
| Support | 24X7 phone, email and WhatsApp |
PBX system FAQs
What is a PBX system?
A PBX (private branch exchange) system is a company’s own telephone exchange. It connects the phone lines from your telecom operator to the extensions of your staff, so callers reach the right person through an IVR menu, ring groups or transfers, and staff call each other for free. A modern IP PBX such as Voxdial runs over your computer network instead of separate telephone wiring.
Is Voxdial IP PBX made in India?
Yes. Voxdial IP PBX is designed, developed and supported in India by BitVoice Solutions Pvt. Ltd., an Indian manufacturer of PBX, contact centre and AI calling products. It is TEC certified under the Department of Telecommunications’ MTCTE scheme.
Is there a lower-cost IP PBX from BitVoice?
Yes. The Voxtone series (Voxtone P 500, P 250, P 100 and Voxtone Lite) is BitVoice’s cost-effective IP PBX range. The Voxdial series (Voxdial P 2000, P 1000 and P 500) is the full platform with the contact centre, AI voice agents and WhatsApp. Every model in both series is TEC approved. Contact us to choose the right model for your office.
What is the difference between EPABX, PABX and IP PBX?
PABX and EPABX are older names for an office telephone exchange; EPABX means the electronic version that most Indian offices installed, wired to analog phones. An IP PBX does the same switching in software over your data network, and adds SIP trunks, multiple branches, mobile users, built-in call recording, reports and CRM integration.
How much does a PBX system cost in India?
The cost depends on the number of users and branches, the type and number of phone lines (SIP, PRI or analog), the IP phones you choose and the edition. Voxdial comes in editions from small offices to large enterprises, so you pay for what you use. BitVoice gives a fixed quotation after a free site survey.
What is an IP PBX?
An IP PBX is a business phone system that runs over your computer network. It gives every employee an extension, connects your company’s phone lines, and handles calls with features such as IVR menus, ring groups, voicemail, call recording and transfers. BitVoice IP PBX does this for one office or many branches from a single web console.
Is BitVoice IP PBX TEC certified?
Yes. Voxdial IP PBX by BitVoice is certified by the Telecommunication Engineering Centre (TEC) under the Mandatory Testing and Certification of Telecom Equipment (MTCTE) scheme of the Department of Telecommunications, Government of India. We share the certificate with every quotation and tender bid.
Why is TEC certification mandatory for an IP PBX in India?
Under the Indian Telegraph (Amendment) Rules, 2017 and the MTCTE scheme, telecom equipment notified by the Department of Telecommunications must be tested against TEC Essential Requirements and certified before it is sold, imported or used in India. The tests cover safety, electromagnetic compatibility and technical requirements such as IPv4 and IPv6. Government, PSU and many enterprise tenders also ask for a TEC certified PABX, so an uncertified system can disqualify a bid.
Which edition do we need?
Brick series suits small offices on SIP trunks. The Voxdial series adds more trunks, integrations and features for growing businesses. Voxdial Unified Communication is for large enterprises, with an operator console, multiple branches and a contact centre module. We recommend the edition after a free survey.
Can we keep our existing phone numbers and lines?
Yes. BitVoice IP PBX connects to SIP trunks, PRI E1 lines and analog lines, so you keep your current numbers. You can add SIP trunks from Airtel, Jio, Tata, BSNL or other carriers at any time.
Which IP phones does it support?
Any standard SIP phone. Yealink, Grandstream, Fanvil, Cisco, Dinstar and BitVoice devices are configured automatically: the PBX finds them on your network and pushes their settings. Staff can also call from a browser with WebRTC or from a mobile softphone.
Can calls ring on mobile phones?
Yes. Follow me rings the desk phone first, then the employee’s mobile or any other number, one after another or all together, so calls are answered even away from the desk.
Does it record calls?
Yes. Recording can be always on, never, or on demand, set per extension, per route and separately for inbound, outbound and internal calls. Recordings are played back from the call report.
Can we stop staff from making international or mobile calls?
Yes. Class of service rules decide which numbers each extension or group may dial, for example local only, or no international calls, and internal restrictions control which extensions can call each other.
Is it secure?
Yes. Calls can be encrypted with TLS and SRTP, unknown SIP callers can be blocked, access is controlled by user roles and permission groups, and every change is recorded in an activity log.
Can it grow into a contact centre or use AI voice agents?
Yes. The same platform adds a BitVoice contact centre with agents, queues, campaigns and wallboards, and BitVoice AI voice agents connect to the PBX to answer calls in 22 Indian languages.
Which businesses use an IP PBX?
Hospitals and clinics, hotels, colleges and schools, apartments and residential complexes, corporate offices, and government and PSU offices: any organisation with several departments or branches that wants one phone system with IVR, recording and reports.
