What they do
AI voice agents that answer, talk and get work done
A BitVoice AI agent is a voice bot that answers and makes phone calls like a trained executive. It speaks your customer’s language, finishes the task, from booking an appointment to collecting an EMI payment promise, and hands the call to your team when a person is needed.
22 Indian languages
+100English and international languagesMid-callCaller switches language, the agent follows1–2 sTypical reply time on a live call
हिन्दीHindiবাংলাBengaliతెలుగుTeluguमराठीMarathiதமிழ்TamilاردوUrduગુજરાતીGujaratiಕನ್ನಡKannadaଓଡ଼ିଆOdiaമലയാളംMalayalamਪੰਜਾਬੀPunjabiঅসমীয়াAssameseमैथिलीMaithiliसंतालीSantaliکٲشُرKashmiriनेपालीNepaliسنڌيSindhiकोंकणीKonkaniडोगरीDogriমৈতৈলোন্Manipuriबड़ोBodoसंस्कृतम्Sanskrit
22 Indian languages
Malayalam, Hindi, Tamil, Kannada, Telugu and more, plus 100+ international languages. If the caller switches language mid-call, the agent switches too.
Natural conversation
Callers can interrupt at any time, just like talking to a person. Replies typically start within one to two seconds.
Answers from your documents
Upload price lists, policies and FAQs. The agent answers from your own knowledge base, not from guesswork.
Takes action
Creates leads, books slots, raises tickets and looks up records in your CRM or any system with an API.
Hands over to your team
Transfers the call to a human agent when the caller asks or the case needs it, inside your BitVoice contact centre.
Every call on record
Full transcript, actions taken and cost for every conversation, with analytics on one dashboard.
Our own technology
Built on VEXYL and LiteBot, made by BitVoice
We don’t resell someone else’s bot. BitVoice AI Agents run on two products we build ourselves: the VEXYL Voice Gateway, which hears and speaks on every call, and LiteBot, the AI brain that decides what to say and do.
✓ Choose the AI model per agent: Gemini, OpenAI, Sarvam or self-hosted
✓ Automatic switch to a backup model if a provider fails
✓ Realtime speech-to-speech mode for the most natural calls
Try both halves yourself. In the speech-to-text playground, speak in Malayalam, Hindi, Tamil, Bengali or 10 other Indian languages and watch the transcript appear. In the text-to-speech playground, type a sentence, pick a voice and listen, including the 8 kHz version callers hear on the phone.
Caller speaks
Phone line, SIP trunk or your website
VEXYL Voice Gateway
Turns speech into text in the caller’s language
LiteBot
Understands, checks your documents and takes action
VEXYL Voice Gateway
Speaks the reply in a natural voice
- Caller
- Ramesh K.
- Language
- Malayalam
- Intent
- Bill dispute
- Reason
- Asked for a person
- Transcript attached
- CRM record linked
AI and people, together
Smooth handover from AI to your human agents
The AI agent handles the routine calls. When a caller asks for a person, or the case needs one, it transfers the call to your agents in the BitVoice contact centre.
✓ Transfer on request or by your rules
✓ Works with your existing queues and agents
✓ Full transcript saved for every call
| name | emi_due | due |
|---|---|---|
| Anita | ₹12,450 | 5 Nov |
| Ravi | ₹8,200 | 6 Nov |
| Fathima | ₹15,000 | 6 Nov |
| Suresh | ₹9,750 | 7 Nov |
- 1,284Answered
- 312Promise to pay
- 96Retry scheduled
Outbound campaigns
Outbound AI calling from your contact list
Upload a contact list and the AI agent calls every number, has the conversation and records the result.
✓ Up to 50,000 contacts per campaign
✓ Up to 50 calls at the same time
✓ Automatic retries for busy and unanswered numbers
✓ Results sent straight to your CRM
Appointment remindersPayment follow-upsAdmissions outreachLead qualificationFeedback surveys
How it works
How to set up an AI voice agent
01
Connect your phone line
Works with BitVoice PBX, any SIP trunk, Asterisk, and PBXs from Panasonic, Avaya and Grandstream.
02
Train your agent
We set up its voice, language and script, load your documents and connect it to your systems.
03
Go live and improve
Review transcripts and analytics, then refine the agent. Our team supports you 24X7.
AI voice agent specifications
| Languages | 22 Indian languages, 100+ international, switches language mid-call |
| Channels | Phone calls (inbound and outbound), website voice and chat |
| Phone systems | BitVoice PBX, SIP trunks, Asterisk, Panasonic, Avaya, Grandstream |
| AI models | Gemini, OpenAI, Sarvam, Groq, OpenRouter or self-hosted (Ollama) |
| Integrations | REST API, webhooks, CRM and custom tools |
| Deployment | Self-hosted on your servers (binary or Docker) or BitVoice cloud |
| Pricing | As low as ₹0.85 per minute |
| Support | 24X7 phone, email and WhatsApp |
AI voice agent FAQs
What is an AI voice agent?
An AI voice agent is software that holds a natural phone conversation: it understands what the caller says, replies in a human-like voice and completes tasks such as booking appointments, answering questions or updating your CRM. BitVoice AI Agents do this in 22 Indian languages, on inbound and outbound calls.
Which languages can the AI agent speak?
22 Indian languages including Malayalam, Hindi, Tamil, Kannada and Telugu, plus English and 100+ other languages. Each number or call can start in a different language, and if the caller switches language during the call, the agent switches with them.
Can callers switch language in the middle of a call?
Yes. If a caller starts in English and switches to Hindi, Malayalam or another supported language, the BitVoice AI agent switches with them in the same call, without a transfer or restart.
Can the AI agent make outbound calls from a contact list?
Yes. Upload a CSV of up to 50,000 contacts and the auto-dialer calls them, up to 50 at a time, with automatic retries. Extra columns such as name, due amount or appointment date become custom fields the agent uses in the conversation, and every result is sent to your CRM.
Which businesses use AI voice agents?
Hospitals and clinics for appointment booking and follow-up calls, banks and NBFCs for EMI reminders and collections, colleges for admissions, and sales and support teams for lead qualification, order updates and feedback surveys.
Will it work with our existing phone system?
Yes. It connects to BitVoice PBX, any SIP trunk, Asterisk-based systems and PBXs from Panasonic, Avaya and Grandstream.
What happens when the AI can’t help?
It transfers the call to a human agent in your BitVoice contact centre, with a summary of the conversation, so the caller never gets stuck or has to repeat themselves.
Can we keep our data on our own servers?
Yes. VEXYL and LiteBot can run fully on your own servers, including self-hosted AI models, or in the BitVoice cloud.
How much does an AI voice agent cost in India?
Per minute of conversation, starting as low as ₹0.85 per minute. The rate depends on the voice quality and AI model you choose, and on whether you run it self-hosted or in the BitVoice cloud. Book a demo and we’ll recommend the right setup for your call volume.
