Hospitals and clinics
One communication system for wards, appointment desks and emergencies
Patients and relatives call for appointments, reports, admissions and billing, often at the same peak hours. Wards need to reach the lab, doctors need to be found on rounds, and a code announcement cannot wait. BitVoice connects all of it on one platform that we build and support ourselves: the TEC certified Voxdial IP PBX for every ward and department, Voxdial Contact Center for the appointment desk, and medical transcription, paging and emergency alerts on the same system.
Ward and department phonesFollow me to doctors’ mobilesAppointment call centreAuto callback for missed callsVIP priority callersMedical transcriptionEmergency voice alertsPA paging by zoneCall recordingTEC certified
What BitVoice does for hospitals
Every call answered, every department reachable
Six problems we see in almost every hospital, and how the Voxdial platform solves each one.
Appointment lines that never ring out
Each department or IVR option goes to its own queue on Voxdial Contact Center. Callers hear announcements while they wait, and timed queue actions can send an SMS or move the call to an overflow team.
Missed callers called back the same day
Every caller who hangs up is listed once with how many times they tried. With auto callback on, the agent console dials them back whenever an agent is free, only within the hours you set. See missed call management.
Priority for doctors and regular patients
Give contacts a VIP level from 1 to 9 so their calls reach an agent ahead of the queue, with a VIP icon on the agent’s screen. Useful for referring doctors, corporate clients and patients in ongoing treatment.
Doctors found on rounds
Ring groups ring the nurse station phones in turn or together, and follow me rings a doctor’s desk phone and then their mobile. Old analog ward phones keep working through BitVoice VoIP gateways.
Dictation and transcription built in
Doctors dictate notes from any hospital extension. Transcriptionists see each dictation with its audio, editable text and a pending or completed status. Read medical dictation and transcription.
Codes and emergencies in seconds
Emergency voice alerts call the response team at the same time and log who answered. PA paging makes announcements by zone and can interrupt phones already on a call. Read emergency alert system.
Appointment and enquiry desk
A hospital call centre that puts patients first
The appointment line is usually the busiest number in a hospital. Voxdial Contact Center sends every call to a person first. The agent sees the caller’s record open in your hospital software or CRM inside the agent console, and can dial any number in it with one click.
When every agent is busy, a BitVoice AI voice agent can answer common questions in Indian languages and hand the caller to the next free agent with a summary. Appointments stay in your own hospital information system. For the full set of features, read call centre features that improve hospital contact centres.
✓ Inbound groups per department, with agent priority 1 to 9
✓ Auto answer and auto wrap-up to keep agents in the queue
✓ Ticket pop-up with department, status and remarks
✓ Live wallboard: service level, abandon rate, longest wait
✓ Supervisor listen, whisper and barge
✓ WhatsApp chats and calls in the same agent console
Calls, AI and WhatsApp together
From the first call to the follow-up, every patient is looked after
Your team answers first. A BitVoice AI voice agent covers the busy moments, and WhatsApp keeps patients informed after the call.
- Step 1Patient calls
On the hospital number or as a WhatsApp call. Both reach the same appointment queues.
Voxdial Contact Center - Step 2Agent answers first
The call goes to the right department queue and the patient’s record opens on the agent console.
Priority queues - No agent free?AI voice agent helps
It answers common questions, such as OPD timings, departments and directions, in the caller’s language, then passes the call to the next free agent with a summary.
BitVoice AI Agents - After the callWhatsApp updates
Your hospital system sends confirmations and reminders with the patient’s name through the HTTP API, and replies land in the shared inbox.
Social Media Platform - LaterFollow-up calls
AI voice agents call patients for follow-ups in 22 Indian languages, and anyone who needs a person is passed to your team.
BitVoice AI Agents
See BitVoice AI Agents and the WhatsApp Business API platform, both built by BitVoice and connected to Voxdial.
Hospital PBX
What a hospital phone system must do, and how Voxdial does it
| Hospital need | Voxdial IP PBX feature |
|---|---|
| Never miss an emergency or ambulance call | Priority routing, ring groups that keep ringing until someone answers |
| Reach doctors on the move | Follow me from desk phone to mobile, softphone on a smartphone |
| Announcements by block or ward | PA paging zones and intercom from any phone |
| Route patients to the right desk | Multi-level IVR in English and the local language, with night-time rules |
| Keep the phone bill under control | Class of service rules for local, STD, mobile and international calls |
| Protect the hospital and train staff | Call recording on chosen extensions and lines, with reports |
| Connect branches and clinics | One system across locations, over SIP, PRI or analog lines |
Read how to choose a hospital PBX system for a full buying guide.
How it works
Moving a hospital to BitVoice, one block at a time
01
Free site survey
We walk your wards, departments and front desks, count lines and phones, and map how calls should flow.
02
Phased migration
Existing analog phones and lines connect through gateways, so wards move over block by block without rewiring.
03
Go live with support
We train operators, agents and supervisors, and our own engineers support you 24X7 by phone, email and WhatsApp.
Healthcare communication FAQs
What does BitVoice offer hospitals?
A complete communication system on one platform: the TEC certified Voxdial IP PBX for ward and department phones, Voxdial Contact Center for the appointment and enquiry desk, plus medical transcription, PA paging, emergency voice alerts and AI voice agents as backup when agents are busy. BitVoice builds and supports all of it.
Can the hospital keep its existing phones and lines?
Yes. Analog ward phones connect through FXS ports on BitVoice VoIP gateways, and existing PRI or analog lines connect through cards and gateways, so the move can be done in phases.
How does the call centre handle missed patient calls?
Each missed caller appears once with a count of how many times they called. Auto callback dials them back when an agent is free, within the hours you set, and a worklist shows anyone still waiting for a callback.
Can AI book appointments?
When it is connected to your appointment system, a BitVoice AI voice agent can help callers when every agent is busy, then pass the call to an agent with a summary. Agents always answer first, and appointments stay in your hospital information system.
Does Voxdial support medical transcription?
Yes. Doctors are registered with their own extension and dictate from any hospital phone. Transcriptionists play each dictation, type or edit the text and mark it completed; the original audio cannot be changed.
Can patients reach the hospital on WhatsApp?
Yes. Patients can message or call your WhatsApp Business number. A chatbot answers common questions 24×7 and hands the chat to your team when a person is needed, and WhatsApp calls reach the same queues as phone calls.
Can AI voice agents call patients for follow-ups?
Yes. BitVoice AI voice agents can make follow-up calls to your own patients in 22 Indian languages, and pass anyone who needs help to a member of your team.
Is Voxdial suitable for government and trust hospitals?
Yes. Voxdial IP PBX is TEC certified under the MTCTE scheme of the Department of Telecommunications, which government and trust hospital tenders usually ask for.
