Industries we serve
Communication systems built around how your industry works
A hospital, a hotel, a college and a factory all need phones, but they use them very differently. BitVoice makes the hardware and builds the software, so we can fit the TEC certified Voxdial IP PBX, Voxdial Contact Center, AI voice agents and WhatsApp to the way your teams actually work, and support it ourselves 24X7.
Voxdial IP PBXVoxdial Contact CenterBitVoice VoIP gatewaysBitVoice IP phonesAI voice agentsWhatsApp Business APIPA pagingEmergency voice alerts
Choose your industry
Solutions by industry
Each page shows the problems we solve in that industry and the products we use to solve them.
Healthcare
Ward and department phones, an appointment call centre that calls back every missed patient, medical transcription and emergency alerts. Hospitals and clinics
Hospitality
A phone in every room on existing analog wiring, wake-up calls, room call restrictions and call records for every room. Hotels and resorts
Education
Campus phones across blocks and hostels, an admissions desk that answers every enquiry, bells, paging and alerts to parents. Schools and colleges
BFSI
Inbound customer service, CRM click to call, recording on every call and renewals and reminders, with call data kept on your own servers. Banks, NBFCs and insurers
Manufacturing
Analog phones on the shop floor, PA paging by zone, emergency voice alerts with history for audits, and one system across plants. Factories and plants
Government
A TEC certified IP PBX for tenders, an operator console, call recording and on-premise data across every office. Government and PSUs
In every industry
AI calling and WhatsApp on the same platform
Every industry solution connects to the rest of BitVoice. Your team answers calls first. When no one is free, a BitVoice AI voice agent answers in 22 Indian languages and hands the caller back with a summary. Customers, patients, guests, parents and citizens can also reach you on WhatsApp, Instagram and website chat through the WhatsApp Business API platform, with a chatbot and your team in one shared inbox.
✓ Human first, with AI as backup when your team is busy
✓ WhatsApp calls answered in the same queues as phone calls
✓ Chatbot to agent handover in the same chat
✓ WhatsApp templates with each person’s name
✓ HTTP API for your CRM, ERP or hospital system
✓ AI voice agents self-hosted or in the cloud
Why BitVoice
One Indian company for hardware, software and support
Most phone projects involve a hardware brand, a software vendor and an installer, and nobody owns the whole system. BitVoice designs the IP PBX appliances and gateways, builds the Voxdial software, and supports it with our own engineers, so one team answers for everything.
✓ Voxdial IP PBX, TEC certified under MTCTE
✓ BVS1000 analog VoIP gateways, TEC certified
✓ ISO 27001 certified company
✓ On-premise or cloud, your choice
✓ Existing phones and lines reused through gateways
✓ 24X7 support by phone, email and WhatsApp
Industry solutions FAQs
Which industries does BitVoice work with?
Hospitals and clinics, hotels and resorts, schools and colleges, banks, NBFCs and insurers, factories and plants, and government offices and PSUs, as well as any business that runs an office phone system or a customer service team.
Is the same product used in every industry?
Yes. Every solution runs on the same Voxdial platform. What changes is the set-up: queues, IVR, call restrictions, paging zones, alerts and integrations are configured for the way each industry works.
Can we keep our existing phones and phone lines?
Usually, yes. Analog phones connect through BitVoice VoIP gateways, and existing PRI, analog and SIP lines connect to the Voxdial IP PBX, so the move can be done in phases.
How do we get started?
Book a free site survey or demo. We map your departments, lines and call flows, then propose a system sized for your site.
