Contact Center On-Premise

Our On-premise contact center give you control over all aspects of your system — from installation and customization to data management and security. Whether you have an inbound, outbound or blended platform, the power is in your hands.
  • Determine when and how upgrades will be handled
  • Protect sensitive customer data
  • Get more customization options
  • No recurring licensing or subscription fees

PRODUCTS

BV CC 05

2U Rack Mountable Cabinet. Dual Core Processor (04 GB RAM/ 256 GB SSD).

BV CC 10

2U Rack Mountable Cabinet. Dual Core Processor (08 GB RAM/01 TBB HDD/ 256 GB SSD).

BV CC 25

2U Rack Mountable Cabinet. Xeon Processor (08 GB RAM/01 TBB HDD/ 256 GB SSD).

OCC

2U Rack Mountable Cabinet. Xeon Processor (16 GB RAM/ 01 TB HDD X 2 Nos./ 256 GB SSD).

Bv Contact Center Features

INBOUND CALL
  • Automatic Call Distributor (ACD)
  • Multi-Level IVR
  • Skills-Based Routing
  • Multiple call Queues
  • Real-Time Metrics
  • Historical Reporting
  • Business Tools Integrations
  • Time based call routing
  • Missed calls management
  • Callback
  • Priority queues
  • Call barging/monitoring
OUTBOUND CALL
  • Call from Global address book
  • Callback/Auto callback
  • Click to call
  • Call Back
  • Advanced reporting
  • Voice and SMS notification
  • Dialing Management
  • Seamless Integration with CRM
  • 3 way calling
  • Conference
INTERFACE
  • Analog/GSM/PRI/SIP/VOIP Trunks