IVR is a broadly utilized contact channel since it permits clients to achieve basic and direct assignments autonomously and advantageously. Interactive Voice Response (IVR) is a communication menu system that enables the dial pad for identification, segmentation, and routing of callers to the most appropriate application/agent in the contact center. It is a simple and effective and will significantly reduce costs and increase efficiency within Your Organization.
Despite the fact that organizations are giving new contact channels, for example, web-based interfaces, chatbots, and portable applications, oneself assistance IVR channel despite everything represents 65% of contact focus traffic! As per recent studies.