call center analytics

January 23, 2023

First Call Resolution (FCR)

First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]
January 22, 2023

Average Handle Time (AHT)

Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]
January 21, 2023
After call work(ACW)

Key performance indicators (KPIs)

Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]
January 20, 2023

what is a call center service level of 80/20

What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
January 2, 2023

EMERGENCY ALERT SYSTEM In Bitvoice UC Solution

EMERGENCY ALERT SYSTEM In Bitvoice UC Solution In any PBX, emergency alert system requires special handling. One of the important and most used feature. While the […]
December 31, 2022

Whether Call Barging & Whisper Modes Are Required in Call Center

Whether Call Barging & Whisper Modes Are Required in Call Center What is Call Barging and Call Whisper mode? Call barging, also known as “monitoring” or […]
December 31, 2022

Wallboard Importance in Bitvoice Call Center

Wallboard have a major role in every call centers. The top management can easily find the current status of the call center with all statistics. We […]
December 11, 2022
Inbound Call Center

What is difference between inbound and outbound call center

The main difference between inbound and outbound call centers is the type of calls that they handle. Inbound call centers handle incoming calls from customers, while outbound call centers make outgoing calls to customers.
December 11, 2022
Inbound Call Center

What is an Inbound callcenter

An inbound call center is a type of call center that handles incoming calls from customers. Inbound call centers are often used by businesses to provide customer service, technical support, and sales support.