Anil Mathew

January 12, 2024

The Ultimate Guide to Grandstream GXP2170: An Advanced Enterprise IP Phone

Introduction In today’s fast-paced business world, efficient communication is crucial. The Grandstream GXP2170, an innovative enterprise IP phone, stands out with its advanced features and robust […]
January 23, 2023

First Call Resolution (FCR)

First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]
January 22, 2023

Average Handle Time (AHT)

Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]
January 21, 2023
After call work(ACW)

Key performance indicators (KPIs)

Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]
January 20, 2023

what is a call center service level of 80/20

What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
January 18, 2023

Missed Call Management Software

Missed Call Management Software Missed Call Management Software: A Must-Have for Businesses and Organizations In today’s fast-paced business world, missed calls can be a major problem […]
January 18, 2023

The history of Call centers/Contact Centers and their future scope

The history of Call centers/Contact Centers and their future scope Call centers(Contact Centers) have come a long way since the first one was established in the […]
January 15, 2023
The history and evolution of PBX

The history and evolution of PBX

The history and evolution of PBX The history of PBX (Private Branch Exchange) systems can be traced back to the late 19th century, when the first […]
January 15, 2023
What is the difference between PABX and IP PBX

What is the difference between PABX and IP PBX

What is the difference between PABX and IP PBX PABX and IP PBX are both telephone systems that are used within a private organization, such as […]