Anil Mathew
October 12, 2022
An Omnichannel Approach to Call Center Data In this blog post, we’ll introduce you to the concept of an omnichannel approach to call center data. We’ll […]
October 10, 2022
What is After call work(ACW) ACW is the time that a call center agent spends on tasks that are not directly related to the customer interaction. […]
October 10, 2022
What is Average Call Abandonment Rate? Before we dive into how to lower call center abandonment rates, let’s first understand what they are and why they […]
October 8, 2022
How call centers help business to grow If you are a business owner, you know that customer service is essential to the success of your business. […]
September 19, 2020
The X4/X4G is a feature-rich sip phone for business. The 4-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. […]
September 19, 2020
Fanvil X1 / X1P is an entry-level, cost-effective professional desktop IP Phone Compatible with Bitvoice IP PBX and Call center. Coupled with basic features including 2-lines, […]
September 11, 2020
The Fanvil X7 IP Phone is a high-end enterprise phone with an intelligent DSS key corresponding display screen, which greatly improves the working efficiency of the […]
September 11, 2020
The GXP2170 is a powerful enterprise-grade IP phone that is ideal for busy users who handle high call volumes. This top-of-the-line Enterprise IP Phone features up […]