Call center - BitVoice

January 23, 2023

Published by Anil Mathew on January 23, 2023

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First Call Resolution (FCR)

First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]

January 22, 2023

Published by Anil Mathew on January 22, 2023

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Average Handle Time (AHT)

Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]

January 21, 2023

Published by Anil Mathew on January 21, 2023

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Key performance indicators (KPIs)

Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]

January 20, 2023

Published by Anil Mathew on January 20, 2023

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what is a call center service level of 80/20

What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]

January 2, 2023

Published by praveen on January 2, 2023

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EMERGENCY ALERT SYSTEM In Bitvoice UC Solution

EMERGENCY ALERT SYSTEM In Bitvoice UC Solution In any PBX, emergency alert system requires special handling. One of the important and most used feature. While the […]

January 2, 2023

Published by Sajeesh on January 2, 2023

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CALL BLAST Feature in Bitvoice UC Suite

CALL BLAST Feature in Bitvoice UC Suite Call blasting is a telecommunication method that broadcasts automated voice messages to multiple call recipients. you create a message […]

December 31, 2022

Published by Nithin Krishna on December 31, 2022

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Whether Call Barging & Whisper Modes Are Required in Call Center

Whether Call Barging & Whisper Modes Are Required in Call Center What is Call Barging and Call Whisper mode? Call barging, also known as “monitoring” or […]

December 31, 2022

Published by Nithin Krishna on December 31, 2022

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Call center

Wallboard Importance in Bitvoice Call Center

Wallboard have a major role in every call centers. The top management can easily find the current status of the call center with all statistics. We […]

December 28, 2022

Published by Anil Mathew on December 28, 2022

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Call center industry 2023

It is likely that the industry will continue to evolve in response to technological advancements, changes in customer behavior, and economic conditions. Some possible trends that […]