January 20, 2023

what is a call center service level of 80/20

What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
December 31, 2022

Wallboard Importance in Bitvoice Call Center

Wallboard have a major role in every call centers. The top management can easily find the current status of the call center with all statistics. We […]
August 30, 2020

Call Center Service Level (SLA) With BV Contact Center

What is Center Service Level (SLA) Call center service level is  a  promise of maintaining a certain standard of service to call centers  clients and customers, […]