call center software India

December 11, 2022
Call Center Agents

Call center agent

A call center agent is a person who works in a call center, which is a specialized service center that handles a large volume of incoming and outgoing phone calls. Call center agents are typically responsible for answering calls from customers, providing information, solving problems, and handling a wide range of inquiries and issues.
December 11, 2022
Inbound Call Center

What is an Inbound callcenter

An inbound call center is a type of call center that handles incoming calls from customers. Inbound call centers are often used by businesses to provide customer service, technical support, and sales support.
December 11, 2022

What is SIP – Session Initiation Protocol

What is Session Initiation Protocol (SIP) SIP, which stands for Session Initiation Protocol, is a signaling protocol that is used to initiate, maintain, modify and terminate […]