VoIP Codecs Explained: G.711, G.729, G.722 and Opus
Which VoIP codec to use where: G.711 for trunks, G.722 HD voice in the office, G.729 for small links and Opus for…
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Tag: Call quality
Call Centre Headsets: How to Choose the Right One for Agents
How to choose call centre headsets: USB vs 3.5 mm vs wireless, mono vs stereo, noise-cancelling microphones, comfort, home agents and a…
VoIP Call Quality for Remote Agents: Jitter, Packet Loss, Fixes
What jitter, packet loss and round-trip time mean for VoIP call quality, why home networks cause problems, and a checklist to fix…