PBX Dial Plan: How to Plan Extension Numbers and Outbound Routes
Design a PBX dial plan: extension length, number ranges per department and branch, outside line access, outbound routes, emergency numbers and codes.
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Tag: Call routing
How to Block Spam Calls on a Business Phone System
Block spam and nuisance calls on your office phone system with a PBX blacklist, caller ID routing and a simple monthly routine.
Time Based Call Routing: Office Hours, Holidays and After Hours
Route calls by time of day with time groups and time conditions: office hours, lunch breaks, Saturdays, holiday overrides and better after-hours…
Call Forwarding on a Business Phone System: Types and Setup
Unconditional, busy and no-answer call forwarding, do not disturb, forwarding to mobiles and what it costs, and how to set it up…
DID Number in India: What It Is and How to Route It
What a DID number is, how Indian businesses get DIDs on SIP trunks and PRI lines, and how to route each one…
What Is IVR? Meaning, How an IVR System Works, Types and Benefits
What IVR means, how an IVR system works with prompts and keypad tones, types of IVR from menus to AI voice agents,…
Skill Based Routing: Match Every Caller to the Right Agent
How skill based routing works, building a skills matrix for languages and products, and setting it up in Voxdial with inbound groups…
Outbound Caller ID (CLI): Set the Right Number for Every Call
How outbound caller ID works on an IP PBX: trunk, route and extension caller IDs, DIDs per department, Indian CLI rules and…
Least Cost Routing on a PBX: Cut Call Costs Across Operators
How least cost routing works on an IP PBX: outbound routes by dial pattern, ordered trunk sequences, overflow when a trunk is…
Conversational IVR: Let Callers Say What They Need
How a conversational IVR differs from a keypad IVR, when speech beats "press 1", and how to add AI speech to your…