Emergency Calls from a PBX: Dialling 112 from Office Phones
Make sure every office phone can dial 112: emergency outbound routes, emergency caller ID per extension, call restriction checks, location and testing.
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Tag: Call routing
How Many SIP Channels Do I Need? Sizing a SIP Trunk with Erlang B
Work out how many SIP channels you need from busy hour calls and call length with Erlang B, with worked examples, bandwidth…
Multilingual IVR: Serve Callers in Hindi and Regional Languages
How to set up a multilingual IVR: choose languages, design the language menu, build one menu per language, route to language queues…
Attended Transfer vs Blind Transfer: Which to Use and When
Attended (warm) vs blind (cold) call transfer explained, when to use each, and how transfers and 3-way handoffs work on the Voxdial…
Call Queue Management: Priorities, Wait Times and What Callers Hear
How call queues work in a call centre: agent priorities, wait limits, timed call actions while callers wait, screen pop and dispositions.
Toll-Free Number with IVR in India: Setup Guide and Best Practices
How 1800 toll-free numbers work in India, why businesses use them, and how to design an IVR menu that gets callers to…