EPABX for Government Tenders: IP PBX Specification Checklist
What government and PSU tenders ask for in an EPABX or IP PBX: TEC MTCTE certificate, on-premise, interfaces, operator console, recording, backups…
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Tag: Government
Citizen Helpline Call Centre: How to Set One Up for a Department
Set up a citizen helpline: toll-free number, local-language IVR, department queues, recording, missed-call callbacks, AI voice agents and a WhatsApp helpline.