DPDP Act and Call Recording: A Guide for Indian Call Centres
What the DPDP Act 2023 means for call recordings, CRM data and WhatsApp chats: notice, consent, purpose, retention, access control and breach…
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Insights & updates
Guides on IP PBX, contact centres, AI voice agents and telecom compliance for Indian businesses, from the engineers at BitVoice.
WhatsApp Quality Rating, Opt-in and Messaging Limits Explained
Keep your WhatsApp Business number healthy: collect clear opt-in, understand green, yellow and red quality ratings, messaging limits and how to avoid…
WhatsApp Template Messages: Categories, Variables and Approval
How WhatsApp template messages work: marketing, utility and authentication categories, variables, buttons, the 24-hour window and common rejection reasons.
Upgrade an Old EPABX to IP PBX: A Step-by-Step Migration Plan
Replace an old EPABX in phases: survey, keep analog phones on VoIP gateways, move PRI and analog lines, pilot group, floor-by-floor cutover…
PBX Backup and Failover: Keep Your Phones Running in an Outage
Plan PBX backup and failover in four layers: scheduled configuration backups, UPS power, trunk failover across providers and hardware recovery.
EPABX AMC: What a PBX Maintenance Contract Should Cover
What a good EPABX AMC covers: preventive visits, firmware, backups, response times, spares and remote support, with a checklist and questions for…
VoIP One Way Audio: Causes and a Step-by-Step Fix Checklist
Why one side of a VoIP call cannot hear: NAT, SIP ALG, blocked RTP ports, codecs. A checklist for the router, the…
VoIP QoS and Voice VLAN: Network Setup for Clear IP Phone Calls
Set up VoIP QoS and a voice VLAN for IP phones: DSCP EF 46, LLDP-MED, bandwidth per codec, latency and jitter targets,…
What is a PRI Line? E1 PRI Explained for Indian Businesses
What a PRI line is, how an E1 PRI carries 30 calls, how it connects to an EPABX or IP PBX, PRI…
FXS vs FXO: Which Analog Port Do You Need?
FXS vs FXO in plain words: FXS gives analog phones a dial tone, FXO takes one from a line. What to connect…
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