After Sales Service Call Centre: Requests, Warranty, Technicians
Set up an after sales service helpline: IVR by request type, logging service requests, technician coordination, WhatsApp status updates and AI backup.
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Insights & updates
Guides on IP PBX, contact centres, AI voice agents and telecom compliance for Indian businesses, from the engineers at BitVoice.
Travel Agency Call Centre: Capture Every Enquiry and Follow Up
How travel agencies and tour operators set up a call centre: an IVR for enquiries and travelling customers, lead forms, missed call…
Logistics Call Centre: Courier Support, Tracking and Peak Days
Set up a logistics call centre: separate queues for receivers and sellers, missed call callbacks, WhatsApp shipment updates and AI backup in…
Phone System for Retail Stores: One Platform for Every Store
How retail chains connect every store, the warehouse and customer support on one phone system, with central number routing, missed call callbacks…
AI Voice Agent vs Human Agent: Which Calls Go Where?
AI voice agent vs human agent compared: what each does well, which calls need a person, and the human-first setup where AI…
How AI Voice Agents Work: STT, LLM, TTS, Barge-in and Latency
How AI voice agents work, step by step: telephony gateway, speech to text, the language model and tools, text to speech, barge-in,…
OSP Guidelines for Call Centres in India: What Changed
DoT's revised OSP guidelines removed registration and allowed work from home. What changed in 2020 and 2021 and what call centres must…
TRAI Rules for Business Calls: TCCCPR, DND, 140 and 1600 Series
A plain guide to TRAI rules for business calls in India: TCCCPR, the DND register, DLT registration, 140 series for promotions and…
IP Phone Directory: Build a Company Phonebook That Stays Current
Ways to build a company phonebook for IP phones: local contacts, remote XML, LDAP and PBX lists, plus display names, speed dials…
Outbound Caller ID (CLI): Set the Right Number for Every Call
How outbound caller ID works on an IP PBX: trunk, route and extension caller IDs, DIDs per department, Indian CLI rules and…
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