Chat Support KPIs: What to Measure for WhatsApp and Web Chat
The chat support KPIs that matter: first response time, response time percentiles, resolution time, concurrency, bot handover and sentiment, with targets.
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Tag: Shared inbox
WhatsApp for Manufacturers: Dealer and Distributor Support
Run dealer and distributor support on the WhatsApp Business API: shared inbox, chatbot with handover, ERP updates, announcements and WhatsApp calls.
WhatsApp for Hotels: Chatbot, Instagram DMs and Guest Messaging
How hotels use WhatsApp, Instagram and website chat in one inbox, with a chatbot for routine questions, booking messages and WhatsApp calls…
WhatsApp for Hospitals: Chatbot, Shared Inbox and Patient Messages
How hospitals use WhatsApp: a chatbot for routine questions, a shared team inbox, appointment messages from the HIS and WhatsApp calls in…
WhatsApp Click to Chat Link and QR Code: A Setup Guide
Create a WhatsApp click to chat link with wa.me, add a pre-filled message, turn it into a QR code and place it…
WhatsApp Green Tick: Verified Badge, Meta Verified and Trust
What the WhatsApp green tick and verified badge mean today, how they differ from business verification and display name, and how to…
Instagram DM for Business: Team Inbox, Automation and Rules
Handle Instagram DMs as a team: the 24-hour rule, a shared inbox with WhatsApp, chatbot greetings and handover, and a reply playbook…
Website Live Chat: When It Helps and How to Run It Well
How website live chat works, which pages need it, how to staff it, how a chatbot and WhatsApp fit in, and the…
Click to WhatsApp Ads: Turn Ad Clicks into Conversations
How click to WhatsApp ads on Facebook and Instagram work, how to plan the first message, answer every chat with a bot…
Shared Team Inbox for WhatsApp and Instagram: One Place for Every Chat
How a shared team inbox brings WhatsApp, Instagram and web chat together, with the 24-hour window, bot handover, customer profiles and team…