Average Speed of Answer (ASA): Formula, Targets and Fixes
How to calculate average speed of answer, why the average hides long waits, how to set an ASA target by line type…
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Insights & updates
Guides on IP PBX, contact centres, AI voice agents and telecom compliance for Indian businesses, from the engineers at BitVoice.
Click to Call CRM Integration: Screen Pop, Call Logging and Set-up
How click to call CRM integration works: one-click dialling, screen pop on incoming calls, automatic call logging, and setting it up with…
Missed Call Management in a Call Centre: How It Works
What happens after a call is missed in Voxdial Contact Center: agent no-answer handling, automatic callbacks, missed calls in the agent console…
Omnichannel Contact Center: Phone, WhatsApp and Instagram in One
What an omnichannel contact center is, how phone calls, WhatsApp calls, WhatsApp chat and Instagram work together, and what to check before…
Fax over IP: Keep Fax Machines Working on VoIP with T.38
Why fax fails on VoIP, how T.38 fax relay fixes it, and how to set up fax machines on an IP PBX…
WhatsApp Business Calling: Answer WhatsApp Calls in Your Call Centre
How WhatsApp Business calling works, why WhatsApp calls belong in your call centre queues, and how to set it up with Voxdial…
How to Reduce Missed Customer Calls: 7 Proven Ways
Where missed customer calls come from and seven practical ways to stop losing them: queues, ring groups, callbacks, after-hours routing, AI backup,…
Attended Transfer vs Blind Transfer: Which to Use and When
Attended (warm) vs blind (cold) call transfer explained, when to use each, and how transfers and 3-way handoffs work on the Voxdial…
How to Choose an IP Phone for Your Office: A Buyer Checklist
What matters when you choose IP phones: SIP lines, HD voice, PoE, dual Ethernet, headset support, security, auto provisioning and support.
Call Barging, Whisper and Listen: Call Monitoring for Supervisors
How supervisors use silent listening, whisper coaching and call barging to train agents and rescue difficult calls, and how it works in…
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