Phone System for Retail Stores: One Platform for Every Store
How retail chains connect every store, the warehouse and customer support on one phone system, with central number routing, missed call callbacks…
Blog
Category: IP PBX
Guides on IP PBX systems for Indian businesses: choosing, installing and running a PBX, features, SIP trunks, call control and security.
IP Phone Directory: Build a Company Phonebook That Stays Current
Ways to build a company phonebook for IP phones: local contacts, remote XML, LDAP and PBX lists, plus display names, speed dials…
Outbound Caller ID (CLI): Set the Right Number for Every Call
How outbound caller ID works on an IP PBX: trunk, route and extension caller IDs, DIDs per department, Indian CLI rules and…
Least Cost Routing on a PBX: Cut Call Costs Across Operators
How least cost routing works on an IP PBX: outbound routes by dial pattern, ordered trunk sequences, overflow when a trunk is…
Do Not Disturb (DND) on an Office Phone System: Setup Guide
How DND works on an office phone system: one feature code, a fallback for every extension, BLF for reception, and how it…
Emergency Calls from a PBX: Dialling 112 from Office Phones
Make sure every office phone can dial 112: emergency outbound routes, emergency caller ID per extension, call restriction checks, location and testing.
WebRTC Calling: Browser Softphones on Your Business PBX
What WebRTC calling is, how it differs from a SIP phone, how browser phones connect to an IP PBX over WSS with…
How Many SIP Channels Do I Need? Sizing a SIP Trunk with Erlang B
Work out how many SIP channels you need from busy hour calls and call length with Erlang B, with worked examples, bandwidth…
Multilingual IVR: Serve Callers in Hindi and Regional Languages
How to set up a multilingual IVR: choose languages, design the language menu, build one menu per language, route to language queues…
IVR Greeting Script Examples and Tips for Recording Prompts
Ready IVR greeting script examples for welcome, menu, after-hours, holiday and queue messages, plus tips for recording prompts and loading them into…