Attended Transfer vs Blind Transfer: Which to Use and When
Attended (warm) vs blind (cold) call transfer explained, when to use each, and how transfers and 3-way handoffs work on the Voxdial…
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Category: IP PBX
Guides on IP PBX systems for Indian businesses: choosing, installing and running a PBX, features, SIP trunks, call control and security.
PBX Security: How to Prevent Toll Fraud on Your Phone System
How PBX toll fraud happens and how to prevent it: call restrictions, strong SIP security, voicemail PINs, admin permissions, monitoring and backups.
Multi Branch Phone System: Connect Branch Offices on One PBX
How to connect a head office and branches on one phone system: a central IP PBX or a PBX per site linked…
Call Park and Call Pickup: How to Hand Calls Across the Office
What call park is, how it differs from hold, park and page with a PA system, call pickup codes, and parking calls…
Busy Lamp Field (BLF): See Who Is Free Before You Transfer
What a busy lamp field is, why operators need it, BLF in the Voxdial operator console, and how it works with DND,…
Hotel PBX System: Room Phones, Wake-Up Calls and Call Control
What a hotel phone system needs: keep analog room phones on an IP PBX, wake-up calls, room call restrictions, call records and…
Emergency Alert System: Voice Alerts and PA Paging on an IP PBX
How a voice emergency alert system works on an IP PBX: calling response teams at once, PA paging by zone, staff broadcasts…
Call Accounting and CDR Reports: What Your PBX Should Tell You
The call detail record (CDR) and call accounting reports an IP PBX should provide, and the business questions each report answers.
Cloud PBX vs On-Premise PBX: Which Is Right for Your Business?
An honest comparison of cloud and on-premise PBX: data control, cost over five years, internet outages, existing lines, integration and hybrid setups.
Call Recording System for Business: Record, Find and Keep Calls
What to record, how to find any call in seconds, who should be able to listen, and how to back up recordings…