WhatsApp for Manufacturers: Dealer and Distributor Support
Run dealer and distributor support on the WhatsApp Business API: shared inbox, chatbot with handover, ERP updates, announcements and WhatsApp calls.
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Insights & updates
Guides on IP PBX, contact centres, AI voice agents and telecom compliance for Indian businesses, from the engineers at BitVoice.
Factory Phone System: Plan Phones, Paging and Alerts for a Plant
How to plan a factory phone system: keep shop-floor analog phones on gateways, add paging zones, emergency alerts, call restrictions and link…
EMI Reminder Calls with AI Voice Agents in Indian Languages
How lenders and insurers make EMI and renewal reminder calls with AI voice agents in 22 Indian languages, with hand-over to agents…
Admission Helpline: How Colleges Can Answer Every Enquiry
Set up a college admission helpline with course-wise IVR, counsellor queues, missed-call callbacks, AI backup in the rush and WhatsApp enquiries.
WhatsApp for Hotels: Chatbot, Instagram DMs and Guest Messaging
How hotels use WhatsApp, Instagram and website chat in one inbox, with a chatbot for routine questions, booking messages and WhatsApp calls…
Hotel Reservation Call Centre: Never Miss a Booking Call
Set up a hotel reservation call centre: queues, auto callback for missed callers, VIP priority, AI backup at night and WhatsApp chats,…
PBX Dial Plan: How to Plan Extension Numbers and Outbound Routes
Design a PBX dial plan: extension length, number ranges per department and branch, outside line access, outbound routes, emergency numbers and codes.
AI Voice Agent for Hospitals: Busy Lines, Follow-ups, 22 Languages
Where an AI voice agent helps a hospital and where it does not: busy-time and after-hours answering, patient follow-up calls, 22 Indian…
VoIP Codecs Explained: G.711, G.729, G.722 and Opus
Which VoIP codec to use where: G.711 for trunks, G.722 HD voice in the office, G.729 for small links and Opus for…
WhatsApp for Hospitals: Chatbot, Shared Inbox and Patient Messages
How hospitals use WhatsApp: a chatbot for routine questions, a shared team inbox, appointment messages from the HIS and WhatsApp calls in…
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